Response to COVID-19

Our Promise

We hope that you and your family are continuing to stay safe and healthy during these difficult times. As the COVID-19 pandemic has developed, it has become clear that the way we are able to interact with our clients has changed for the foreseeable future. Despite that, our goal at Newport Animal Hospital remains to be able to continue to provide the best veterinary care to pets in our community, while keeping the safety of our clients and team members at the forefront.

As federal and local safety guidelines change and develop, we want you to know that our team is working hard to enact safety measures within our clinic to allow us to continue to provide care for your pets.

What We're Doing

Curbside Concierge Service

We are now permitting a limited number of clients into our lobby (2 people maximum per appointment). Masks are required at all times. We are also continuing to offer curbside concierge service. Please call us when you arrive and our team will come out to your car and escort your pet to and from their appointment, offering you a contactless visit. We encourage clients who are picking up medication or prescription food to call us ahead of time to arrange payment. When you arrive to pick up your items, give us a call and we will bring them out to your vehicle.

Protective Equipment

All team members are provided with masks, gloves, and sanitizer stations.

Social Distancing

Our team members will strive to maintain 6 feet of distance from you for our mutual safety.

Healthy Team Members

We’re taking team health seriously, with measures including temperature checks, frequent handwashing, and self-check procedures.

Enhanced Cleaning & Sanitizing

Our hospital is cleaned and sanitized frequently, using EPA approved disinfectants, with special attention paid to heavy touch areas like doorknobs, phones, and computers.

App

If you haven’t already, download our PetDesk app to access your pet’s healthcare records, book appointments and connect with our veterinary team.

What We’re Asking You to Do

Book Ahead

Whenever possible, we ask you to book your appointment ahead of time by phone.

Contactless Payment

We have procedures in place to limit contact during the payment process to keep you and our team members safe.

Remain in Your Car

To keep both you and our team members safe, please stay in your vehicle and call us to let us know you have arrived for your appointment.

Wear a Mask and Practice Social Distancing

We ask all clients to wear a mask and maintain 6 feet of distance from our team members and other clients.

Keep your Cell Phone Close & Charged

We’ll be communicating with you via your cell phone during your pet’s visit, so we ask you to make sure it is on and charged during the appointment.

Be Patient as We Serve You

Our team is working extremely hard to follow safety guidelines while providing the high level of veterinary care you and your pet deserve. Please be patient and kind as our pet health heroes care for your furry friends.

Book Your Appointment